Our
Service
We are in this together, dedicated to maintain the highest level of trust in our product with an efficient, professional, and responsive After Sales Service.
Service Parts
& Online Support
Our goal is to provide 24/7 After Sales Service, and to assure that we are using only the highest end components from the world renown partners.
Training
customers
It`s very important that the high-end quality of the new equipment is handled by capable operators. We are in this together and dedicated to enabling the use of full machine possibilities.
Our
Service
Our focus at 9. Septembar Tissue Converting is to develop the perfect Tailor Made Solution for your business and maintain the highest level of trust in our product with an efficient, professional, and responsive After Sales Service.
With over 60 technicians and 20 engineers from R&D and technical services, our company assures quality assistance for our machinery.
A structured technical sservice incorporates effective interactive video diagnostics, in person diagnostics and maintenance, supplying post-sales services, preventive maintenance, materials supply, emergency interventions and "on-line" support. This system ensures the same quality and efficency levels of all 9.Septembar - Tissue Converting production lines worldwide.
Service Parts
& Software Support
When you purchase the machine from 9. September - Tissue Converting, you will be provided with Service Book. It is a helpful guide, that includes the entire machine divided in major groups, and described in details. Each controlled peace of the machine is marked and identified by a number, so you can find its information in the Service Book, and easily place an order for spare parts from us.
Beside Service Parts, our After Sales Service team is proud with its Software Support. We have a very efficient system of communicating with our clients online, connecting to the machine directly. We are able to update new versions of software and reprogram things without having to be there fiscally. Remote Service is one of the biggest cost savings feature we are offering.
Our goal is to provide 24/7 After Sales Service, and to assure that, we are using only the highest end components from the world renown partners. Most of the service parts we have available in our facilities, but in case there is a shortage, we make sure that they are shipped within 7-15 working days (depending on how specific the part is).
We are using the highest end machinery like HAAS, DECKEL and MAHO in production of the spare parts, as we do believe that the most important thing for the perfect functioning of the machine (beside engineering) is the quality of the parts we use.
Training
customers
We strive to satisfy our current and future customers with exceptional quality of our products, by answering to the current and future demands in increasingly global market. 9.Septembar team constantly works on improvements, such as continuous increase in capacity, but also the reliability, which leads to the implementation of last generation electronic equipment and complex mechanical assemblies. All of this requires knowledgeable and educated operator (mechanical, electrical engineering or graphic directions), trained to serve and correctly use the production line.
Why is this important?
Although TRAINING may seem unnecessary to some customer, usually it turns out that this investment is most justified and that pays of it self very quickly. Customers invest in their own production, through increased training of employees, considering that machine capacity and reliability depends hugely on the qualifications of the operator. It is very important that the high end quality of the modern and new equipment, is handled by capable operators.